Running an online shop is really tough due to huge competition around the globe. To sustain and continuously growing your business you need to use the most latest trends, technology and tools which can provide you competitive advantages in ecommerce industry. One hand you can the huge competition and on the other hand people do not have much time to spend on your website searching contact information and more details available on different pages of the website. They need quick response or they will move to another site. You need to implement every situation timely otherwise It would be a total disaster for your business. For quick communication as customers want I am recommending you to use a perfect live chat tool. This is the most easy to use software and strong enough to provide your visitors' analytic on run time.